Return and Refund Policy
Our policy lasts 30 days and ends at 12am EST of that day any product can be returned no questions asked. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must have all parts and be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, all sale items are final sales.
Refunds (if applicable)
Upon receiving the returned product, the Company will refund all monies to you minus: any cost of shipping the product; and a restocking fee of up to 20%.
You can expect your refund within 3-5 business days of us receiving your returned product. Contact us at (firstname.lastname@example.org)
All shipping costs are non-refundable. If you receive a refund, the cost of delivery shipping and return shipping will be deducted from your refund.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that has been delivered more than 15 days and is outside the 30 days return policy above.
Cancellation (if applicable)
orders automatically start being processed if you wish to cancel after the order has been packaged for the courier pick up a 10% restocking fee will apply. If we are unable to process the cancellation because the order has been shipped and the order is in transit you'll have to return the item for a refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at (email@example.com)
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
Upon receiving the returned product, We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (firstname.lastname@example.org)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of delivery shipping and return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.”