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Shipping Policy

Important notice to customers: Please take note that due to the global COVID-19 pandemic, some deliveries may be delayed depending on your location. 

After purchase our team will process your order within 1-2 business days, after which you can expect to get it within 10-18 business days depending on your location and customs clearance. USA, UK, and Canada deliveries may be a bit quicker than Australia, and New Zealand. Almost all European, African, and Asian countries will experience longer ship times.

USA, UK and Canada - Please allow up to 10-15 business days for delivery from date of order processing. 

Rest of World - Please allow for up to 10-20 business days for delivery from date of order processing.

We will ship the product from one of our warehouses in (Hong Kong, China) with ouCourier once your product gets through customs it will be transferred to your Local Post for delivery.

 

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. Once the order has been shipped we believe all information is correct, if the information is found out to be incorrect it is now the customer(your) responsibility to fix this issue with the local courier “you will received a email from us as well as a email  and phone call from your local courier. if the customer(you) do not contact us their case will be close and marked as delivered.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package.

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

 

INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Nano-Tek Electronics, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if you provided the wrong shipping address and it was shipped to that address as we provided multiply forms/emails with your provided shipping address on it and 48 hours for customers to make edits to their order. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at (support@nanotekelectronics.com) as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

RETURNS

By placing an order at Nano-Tek Electronic, you are responsible for the cost of return shipping back to Nano-Tek Electronics. Please refer to our returns policy for further information on how to return your packages.

 All shipping costs are non-refundable. If you receive a refund, the cost of delivery shipping and return shipping will be deducted from your refund.